Return to Help Index
International Shipping
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
  Opengear operates according to strict quality control guidelines, and follows a 30 day money back guarantee, including change of mind.

Refunds do not include postage and handling and will be processed within thirty working days of receipt of the goods. The product must be returned in original condition and packaging, with all accessories and contents.

All Opengear product returns require a Return Material Authorization (RMA) number whether the return reason is for warranty or non-warranty repair, rotation of stock, damage or any other type. Return shipments without an accompanying RMA number will not be accepted.
  • To request an RMA number contact Support at your nearest Customer Support Center (CSC):
  • The following information is required when an RMA number is requested:
    • Original customer Purchase Order or Opengear Invoice number and date
    • Date product was received by customer
    • Product description, model and serial number of product to be returned
    • Reason for return
    • Contact name and telephone and FAX numbers

  • Product must be returned freight prepaid to an Opengear CSC

  • Opengear will supply a replacement product which may be new, or like-new. In the event of product obsolescence, Opengear reserves the right to replace failing product with a product of like or better features and functionality.

  • Proof of purchase date must accompany the returned product and the customer shall agree to insure the product or assume the risk of loss of damage in transit

  • Pack returned product in a suitable container for shipment, preferably the original packaging if available and mark the container prominently with Opengear's RMA number

  • Warranty repaired units will be returned to customer at Opengear's expense only within the continental USA and Australia

  • The customer is responsible for returning the failed unit to Opengear within 30 days or the customer will be charged the full retail price of the product